ICT+Help+Desk


 * St Mary's ICT Help Desk**

On this page you will find a selection of tutorials detailing solutions or work arounds for some of the more common problems experienced by staff in relation to ICT use in the classroom.
 * **__//Problem//__** || **//__Link to Solution__//** ||
 * < There is no sound on the computer... ||< Solution ||
 * < I can't get onto the Internet... ||< Solution ||
 * My students have changed the desktop picture... || Solution ||
 * I can't print.... || Solution ||
 * How do I get photos off the Digital Cameras || Solution ||

**//__Solutions / Workarounds__//**
== =No Sound= The most common cause of a computer having no sound is that the speakers have been muted. Check the speaker icon in the taskbar at the bottom right of your screen. If the speaker is muted, the icon will look like this... Click on the speaker icon and untick the mute box.... If this doesn't solve the problem check that the speaker cable is plugged in properly. If this doesn't solve the problem write it up in the IT book. Back to Top

 =No Internet= The most common reason why you can't surf the Web is because the computer is not connected to the school Network. This can be for a variety of reasons such as: To check if the computer is connected look for this icon in the taskbar... If you see this icon... ...the computer is not connected to the school network. Check all the cables and make sure the router (if your class has one) is turned on.
 * blue cable not connected properly to the computer
 * blue cable not connected properly to the wall socket
 * blue cable not connected properly to the router
 * router not turned on

If the problem is that a web page won't load (eg: Mathletics) try loading another webpage (eg: [|www.google.com.au]). If Google loads then the problem is with the server that hosts the webpage you were after, not with the school network. You will have to wait for that server to be fixed.

If this doesn't solve the problem write it up in the IT book. Back to Top

== =Reset Desktop Picture=

To reset the Desktop picture, right-click somewhere on the desktop. From the menu that appears, select //Properties//... you will see this...

Select the **Desktop** tab...then scroll through the list to find **Bliss** (this is the green hill picture). Click **Apply**.

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 =Printing Problems= Printers cause more problems in classrooms than just about any other piece of computer hardware. At St Mary's most of the printers are connected to a physical computer. Therefore, when you try to print, your computer sends the print job to the computer that the printer is installed on. This computer then tells the printer to print. Here are the most common problems: Another common error occurs when a print job is stalled. All other print jobs that are sent to that printer get put in a queue behind the stalled print job. Nothing will print until you clear the stalled print job. To clear the stalled print job, go to the computer that the printer is physically attached to...
 * Make sure the computer that the printer is **physically** attached to, is turned on.
 * Make sure the printer has paper.
 * Make sure the printer is turned on.

Click **START** ....**PRINTERS and FAXES**... then double click on the default printer (NOTE: The default printer will have a black circle with a white tick next to it's name) You should see something similar to this... The small window will list all the print jobs queued for that printer. The first job in the list will usually have a status of "Printing error". To clear the stalled print job, Right-click on it and select "Cancel" or "Delete". Once the stalled print job is deleted, the rest of the queue should print normally. If you are unable to delete the stalled print job, restart the computer and try again. If this fails to fix the problem, write it up in the IT book.

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